Terms of Use

1. Who we are

MiaMadie Services is a service brand operated by Raffan Enterprise LLC ("MiaMadie," "we," "us," or "our"). We are a local-service platform offering same-day service when available: the professional middle ground that helps customers request home and lifestyle services and helps independent service providers respond in Miami-Dade, Broward, and Palm Beach County. MiaMadie does not employ the providers or operate a contractor workforce; providers run their own independent businesses and choose whether to accept an offered request.

2. Using MiaMadie

By using the website, creating a request, or applying as a provider, you agree to these Terms and our Privacy Notice. You must provide accurate information, use the service lawfully, and be at least 18 years old to make bookings or apply as a provider.

3. Marketplace role and service availability

MiaMadie provides marketplace technology, booking records, payment tools, customer and provider communications, and an issue-review process. MiaMadie is not the provider performing your requested service and does not direct the manner or means of an independent provider's work. Each provider is an independent business or independent professional responsible for the services they accept, including workmanship, methods, tools, personnel, credentials, permits, insurance, taxes, legal compliance, errors, omissions, and damage arising from their services. To the extent permitted by law, concerns or claims arising from a provider's work should be directed to that provider and reported to MiaMadie for platform review. Nothing in these Terms excludes obligations or liability that applicable law does not allow MiaMadie to exclude.

Providers may join from up to 20 miles around MiaMadie's launch area. A job request may be offered only to eligible, available providers who are within 20 miles of the service location, and a provider may claim an offered job. Same-day service, a claim within 20 miles, and any particular provider are requests—not guarantees—and depend on availability, service type, location, and provider acceptance.

4. Prices, payments, and scope changes

We show an estimated all-in total before you book. The displayed total includes the listed service price and required platform fees shown at checkout. If the work scope changes, the customer must be shown and approve the updated price before additional work begins. For hourly work, extra time requires customer approval; flat-rate jobs do not gain added hourly charges. Payments are processed by Stripe; MiaMadie does not receive or store full payment-card numbers.

5. Founding Pro applications

Founding Pro applications are free. MiaMadie does not request a card or create a recurring Stripe contractor subscription when someone applies. Applying does not guarantee verification, job access, requests, earnings, or a particular number of jobs. Before a provider can receive or claim applicable jobs, MiaMadie must complete the service-specific verification described in the Provider Terms, including secure payout readiness where payouts are needed. Any future paid provider program requires separate notice and the provider's explicit consent.

Español: La solicitud de Founding Pro es gratuita. MiaMadie no solicita una tarjeta ni crea una suscripción recurrente de Stripe al solicitar. La solicitud no garantiza verificación, acceso a trabajos, solicitudes ni ingresos.

6. Job completion, departure, and payout review

Every booking uses separate completion controls. First, the provider may mark the agreed work complete only after the agreed scope has actually been performed and the provider has submitted truthful job notes or requested proof. Second, the customer confirms that the provider has left the service location. Confirming departure records that the visit ended; it does not approve the quality or completeness of the work and does not release payment. Third, the customer either approves the completed work or reports that work is incomplete or that there is another concern. Customer approval makes the booking eligible for MiaMadie's payout review but does not guarantee an immediate payout. A reported concern may place payout on hold while MiaMadie reviews the booking record and information from both sides. Customers and providers must not submit false confirmations or pressure another person to approve a job.

7. Reviews, feedback, and quality

Feedback must be honest, tied to a real MiaMadie booking, and free of threats, harassment, or unlawful content. We may review complaints, request information, and allow a provider to respond. As described in the Provider Terms, three upheld negative findings from separate completed jobs result in removal from the platform. Serious safety, fraud, theft, harassment, or licensing concerns may result in immediate suspension or removal.

8. Service address and location sharing

Customers are responsible for providing an accurate service address, any necessary arrival instructions, and safe, lawful access to the service location. By selecting the address-sharing approval at booking, a customer authorizes MiaMadie to share that information only with the provider assigned to the booking, so the provider can travel to and complete the requested job. Customers may optionally share a device location pin to support matching and arrival verification. Providers and customers must treat each other respectfully, communicate through the platform when practical, and not use MiaMadie to arrange unlawful, unsafe, discriminatory, or fraudulent activity.

9. Provider work; disclaimers and limits

To the fullest extent permitted by law, each independent provider—not MiaMadie—is responsible for performing and completing the accepted service and for the provider's workmanship, professional judgment, methods, mistakes, omissions, property damage, personal injury, code or permit compliance, and other acts or failures connected with that service. MiaMadie does not supervise the work and does not guarantee a provider's availability, quality, timeliness, safety, suitability, licensing status, or outcome. MiaMadie does not replace emergency services or licensed professionals where one is required. Nothing in these Terms limits rights, remedies, duties, or liability that cannot be limited under applicable law, including responsibility for MiaMadie's own operation of the platform where applicable.

10. Changes and contact

We may update these Terms as MiaMadie grows. The effective date above shows the latest version. Questions, complaints, or legal notices may be sent to miamadieinc@gmail.com.