Provider Terms & Quality Standard

1. Independent provider relationship and responsibility for services

Providers are independent businesses or independent contractors, not employees, agents, joint venturers, or partners of MiaMadie or Raffan Enterprise LLC. Providers independently decide whether to accept an offered request and control how they perform accepted work. Each provider is solely responsible for the provider's workmanship, methods, professional judgment, tools, personnel, supervision, credentials, permits, insurance, taxes, legal compliance, errors, omissions, property damage, personal injury, and other acts or failures arising from the provider's services. MiaMadie operates the marketplace and support process; it does not perform or supervise provider work. Nothing in these Provider Terms excludes obligations or liability that applicable law does not allow MiaMadie to exclude.

2. Eligibility, credentials, and insurance

Providers may submit a free Founding Pro application before uploading insurance, a W-9, licenses, ID, or other verification documents. Before becoming Job Ready or receiving or claiming an applicable job, a provider must complete MiaMadie's service-specific verification. This may include identity, tax, insurance, licensing or credential scope, independent-contractor agreement, and secure Stripe payout onboarding. Requirements depend on the service and jurisdiction; MiaMadie does not treat every provider or service the same. No provider may receive, view, or claim jobs until the applicable checks are complete. Providers must give accurate information and maintain all coverage, credentials, permits, and compliance obligations required for their work.

Español: Los proveedores pueden enviar una solicitud gratuita antes de cargar seguro, W-9, licencias, identificación u otros documentos. Antes de estar Listo para Trabajos, deben completar la verificación correspondiente a su servicio.

3. Job offers, claims, and customer respect

Providers may join from up to 20 miles around MiaMadie's launch area. A request is not a guaranteed job. When available, providers who are within 20 miles of a job may receive an offer and choose to claim it. Providers must keep their availability and location information accurate, must accurately describe their qualifications, arrive on time when a booking is accepted, perform work professionally, and communicate material scope or price changes before beginning added work. Providers may not discriminate, harass, threaten, steal, misrepresent services, or perform unsafe or unlawful work.

4. Optional transactional text messages

A provider may separately and voluntarily select the unchecked SMS consent checkbox to request low-volume transactional text messages from MiaMadie Services about available jobs and related account, service, or support updates. SMS consent is not a condition of applying or receiving service. Providers who do not consent may receive communications by email or through their account instead. Message frequency varies based on provider eligibility, availability, and nearby customer requests. Message and data rates may apply. Reply STOP to opt out or HELP for help, or email miamadieinc@gmail.com. Opting out stops text alerts but does not cancel an application or change other obligations. Our Privacy Notice explains how mobile information and SMS consent are handled.

5. Founding Pro participation and 90-day offer

Founding Pro is free to apply for. No credit card is required, and MiaMadie does not create a recurring contractor subscription during the application or verification process. An approved Founding Pro receives the first 90 days of launch membership at no charge, beginning when MiaMadie confirms the provider is approved for the launch program. Nothing renews or charges automatically at the end of that period. Any future paid provider plan will be presented separately and require the provider's explicit opt-in. During the launch program, MiaMadie takes 0% per-job commission from the Founding Pro's agreed service price. Application, review, verification, and Job Ready status do not guarantee requests, earnings, or a particular number of jobs.

Español: Founding Pro es gratuito para solicitar y los proveedores aprobados reciben los primeros 90 días de membresía de lanzamiento sin costo. No se requiere tarjeta ni habrá renovación o cargo automático; cualquier plan pagado futuro requerirá autorización separada. Durante el lanzamiento, MiaMadie no cobra comisión por trabajo sobre el precio acordado del proveedor.

6. Featured Contractor placement

MiaMadie may offer a voluntary Featured Contractor advertising add-on in the future. Featured placement is advertising, not a quality rating or a guarantee of work, leads, earnings, ranking, or job offers. It is not part of Founding Pro enrollment, and it can never change the 20-mile job-claim rule, customer-review process, licensing requirements, job matching, or enforcement of these Provider Terms. Any paid feature will be separately disclosed and require explicit consent.

7. Quality, complaints, and the three-strike rule

Only verified feedback from completed MiaMadie bookings may count toward a provider's standing. MiaMadie may investigate a complaint and provide the provider a reasonable opportunity to respond. Three upheld negative review findings from separate completed jobs result in automatic removal from MiaMadie. Serious safety, fraud, theft, harassment, insurance, or licensing concerns may result in immediate suspension or removal.

8. Arrival, time, completion, and payout review

A provider may not mark a booking started or completed unless the provider has actually arrived at the service location and completed the agreed work. Providers must check in when they arrive, maintain accurate service notes, check out when they leave, and submit truthful arrival, work-time, completion information, and requested proof. For hourly work, the first booked hour is an arrival minimum only when the provider arrived ready to work. After that, a provider must request an additional 30 or 60 minutes before continuing, and the customer must approve it in the platform. Flat-rate jobs do not create extra hourly charges.

Job closeout has three separate steps: the provider marks the agreed work complete; the customer separately confirms the provider has left; and the customer approves the work or reports an incomplete job or other concern. Departure confirmation does not approve the work or release payment. Customer approval makes the booking eligible for MiaMadie payout review but does not guarantee an immediate payout. A reported concern may keep payout on hold while the booking record and both sides' information are reviewed. Providers may not pressure a customer to confirm departure, approve completion, or withhold a concern. False check-ins, inflated time, falsified notes or proof, and efforts to bypass the platform are grounds for immediate suspension or removal.

9. Contractor pricing, payments, and records

MiaMadie's launch model does not deduct a percentage or per-job platform commission from the service price agreed between a Founding Pro and customer. MiaMadie's separate client platform fee is disclosed to the customer and is not taken from the contractor's agreed service price. Stripe is used for customer payments and, where applicable, secure provider payout onboarding and payouts. Providers must keep accurate records required for their business and tax obligations. MiaMadie may maintain booking, payment, feedback, and compliance records to operate the platform, address disputes, and protect customers and providers.

10. Updates and contact

MiaMadie may update these Provider Terms as the platform develops. Continued participation after an update takes effect means the provider accepts the updated terms. Questions or credential-submission requests may be sent to miamadieinc@gmail.com.